Terms & Conditions (Booking, eBike Hire, WiFi and Website Use)

Terms & Conditions of Booking a Holiday


QuietLanes is a trading name of The Neuadd Holidays Ltd.

The Contract for a short-term holiday rental and associated services will be between the The Neuadd Holidays Ltd (referred to as “us” or “we”) and the person making the booking (referred to as “you”, “your”, “guests”) under the following booking conditions. The laws of England and Wales will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the us on request.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.

By booking a holiday with us, you confirm agreement to these terms and conditions.

  1. Payment and Point of Reservation:     100% payment is due on booking.  Your suite will be reserved once payment is received.  This is non-refundable except under the cancellation terms detailed below.

  2. Cancellation:    Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.

    • General Cancellation Terms:

      • If we receive your cancellation request 60 days or more prior to your booked arrival date we will provide a 100% refund of your booking fee.

      • If we receive your cancellation request between 59 and 30 days prior to your booked arrival date we will provide a 50% refund of your booking fee (except where the Covid Cancellation Terms outlined below are applicable).

      • If we receive your cancellation request less than 30 days prior to your booked arrival date we not provide any refund (except where the Covid Cancellation Terms outlined below are applicable).

    • Covid Cancellation Terms :

      • If we cancel because we are subject to a legal restriction preventing us from accepting guests (for instance a local lockdown) then we will refund 100% of your booking fee.

      • If a UK resident member of your party named on your booking confirmation has a legally enforceable requirement to self-isolate for all or part of the booked period (this includes being told to isolate due to receiving a positive Covid-19 test result) then we will refund 100% of your booking fee provided you can clearly show us that this is the case and that you have informed us within 48 hours of the test result or instruction to isolate.

      • If a UK post code listed on your booking confirmation has been subject to a new travel restriction that makes travel from that post code for holiday purposes illegal we will provide a 100% refund of your booking fee provided you can clearly show us that you have informed us within 48 hours of the new travel restriction being publicly announced.  

      • We will keep your booking under review to consider the likelihood of cancellation due to Covid-19 related travel restrictions. We reserve the right to cancel and refund your booking fees if we have reasonable grounds to believe there to be a high risk of cancellation.  We will email or phone you prior to making that decision. 

    • We are not an insurer :

      • We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

  3. Covid19 Related:To enable us to operate high levels of safety for all visitors and staff we unfortunately need to ask you to follow some additional steps.  The following booking terms and conditions apply:

    • Departure Arrangements:  You agree to the following departure arrangements:

      • To remove all pillow cases, duvet covers, and sheets from beds prior to departure and place them in the laundry bag provided.

      • To place all bath and hand towels and bath mats into the laundry bag provided.

      • To leave the property reasonably clean and tidy and to remove all recycling and waste to the appropriate outdoor waste/recycling bin.

    • Failure to Meet Departure Arrangements:  You accept that failure to carry out the above tasks will place an unnecessary risk on our housekeeping staff and will result in them having to reschedule the change-over cleaning work to allow a gap of at least 3 days after departure in order to comply with our Covid19 safety procedures.  You agree that in this circumstance the Responsible Person will pay an additional cleaning fee of £50 plus all reasonable costs associated with any cancellation of holiday bookings caused by the resulting unavailability of the accommodation for subsequent guests.  

    • Awareness and Consent of all Party Members : The Responsible Person agrees to ensure consent from all party members:

      • To comply with all UK and Welsh Government, guidelines and laws relating to Covid19 and social distancing.

      • To comply with signs on site at The Neuadd related to Covid19 safety and to observe social distancing when on site. 

      • Not to visit The Neuadd if they have symptoms related to Covid19.

      • To inform us promptly should they develop symptoms during or shortly after their stay here.   

      • To provide on request name and address details of all members of your party to enable us to provide the same to the Covid19 Test Trace Protect service.

    • If Someone Develops Covid19 Symptoms: Should any member of your party develop Covid19 or symptoms of Covid19 you agree to follow the instructions provided in the accommodation for such circumstances.

    • Having to Isolate or Stay Longer: Should any member of your party require extending their stay beyond the booked period due to Covid19 symptoms, Covid19 diagnosis or government travel restrictions The Responsible Person will reimburse us for all reasonable costs related to the additional stay and the reasonable costs of all cancellations to other guest bookings caused by extending your stay.

  4. Arrival and Departure Time:  Bookings commence 5.00pm on the day of arrival terminating 9.30am on the day of departure.  Unless otherwise agreed, you agree not to arrive before 4.30pm on the day of arrival.       

  5. Included: Your booking includes the provision of continental breakfast supplies, linen, towels, tea towels, cleaning, hot water, central heating and electricity.

  6. Your Access:  We will email you a key code prior to your arrival so you can access the key locker box on the day of arrival.  You will be able to let yourself in and do not need to arrange a specific arrival time with us. No entry to properties will be allowed without payment, in full, being cleared beforehand.

  7. Keys: Your key must be stored in the key locker box when you go out, and when you depart.  A reasonable charge will be made for lock replacement in the event that you lose your key. 

  8. Number of Guests:  No persons in excess of the number agreed at the time of booking are to occupy the property. Breach of this rule will terminate the contract without recompense to the client.

  9. Conduct: We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others. Please respect other guests and keep noise to a minimum at all times.

  10. Cancellation by us:  In the unlikely event that we cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. If we have to terminate your holiday due to circumstances beyond our control you will be refunded part of the lodging costs based on the time remaining of the booking. Our liability does not extend beyond a refund.

  11. Complaints or Concerns: Please do inform us as soon as possible if you have a complaint or concerns regarding your accommodation or if you find that anything is faulty within the accommodation that needs our attention so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.

  12. Wi-Fi:  Wi-Fi is provided free of charge however we cannot always guarantee a consistent service. By using Wi-Fi at The Neuadd you accept the “Wifi Terms and Conditions” provided below.

  13. Candles: No candles or naked flames are permitted in the property.

  14. Damage:   Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. Whilst we do not normally charge for minor breakages, we may make a charge in instances when it is reasonable to do so.

  15. Cleanliness: Please leave the property reasonably clean and tidy. We reserve the right to levy an additional cleaning charge to recoup additional cleaning costs over and above what we would reasonably expect to incur.

  16. Use of Household Cleaning and Sanitizing Products: We provide cleaning and disinfecting products for your use during your stay along with guidelines for their use.  Guests agree not to bring or use any other cleaning products.  You agree to pay reasonable costs to replace any items or furniture damaged or degraded through the use of cleaning or sanitizing products outside these guidelines.  

  17. Left Property:  Any left property will be returned following receipt of a pre-paid address label.

  18. Children:  For all bookings made after 30th March 2020 guests must be 16 years or over, or below 4 years old unless otherwise agreed.

  19. Groups and Gatherings:  The Neuadd is very suitable for friends to get together however in order to respect all guests, bookings of more than 2 accommodations at The Neuadd must be agreed with us prior to booking.  

  20. Electric Vehicle Chargers: If you have requested use of the Electric Vehicle Charger we will turn on the power supply during your stay. We operate one Tesla only charger and one Universal charger.  If multiple guests wish to utilise the charger we cannot guarantee availability all of the time.  In order to respect other users please do not park by the chargers unless you are charging.   

  21. Privacy:  Please note our Privacy Policy which is available on our website

  22. Liability: As far as the law allows, we, our employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.

  23. Right of Entry: We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

  24. Licence to Occupy: The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

  25. Dogs and other pets :  Dogs or other pets are not allowed in the suite. 

  26. Cycle route information: All cycle route information and recommendations provided by us are subject to our copyright and you agree not to share or publish any of this information without our written consent.

  27. GPS Device loan:  You will be provided with a GPS device with our route information and agree to return the device in the same good condition as it was supplied to you. You agree to pay reasonable costs for the replacement of the device if is lost, stolen or damaged whilst in in your care. 



Unless otherwise agreed your holiday booking fee includes payment for the rental of two ebikes.  These will be provided by our bicycle rental partner and we will pay the rental fee on your behalf.  You agree to liaise with the bicycle rental partner to arrange handover  of the ebikes and to sign a rental agreement with them along with paying a security deposit.  For information purposes the terms and conditions of bicycle rental will be as follows:

1. The bicycle let out on hire, including all accessories and attachments supplied herewith(“the Bicycle”) remains the property of The Bicycle Rental Partner  (“the Owner”), and the Hirer will not sell, hire out, lend or otherwise part with possession thereof.


2.The Hirer acknowledges and agrees that the Bicycle is in good condition in all respects and undertakes not to misuse it, and to return it with all accessories in the same condition as when received (ordinary wear and tear excepted) to the place and on the due date and time specified on the hire agreement as signed by the Hirer.


3.A deposit is requiredfor each bicycle hired. This will be fully refunded provided the bicycle is returned on time, undamaged and in full working order. The Owner shall be entitled to charge the Hirer for all damage caused to the Bicycle during the period of hire. In the event of breakdown other than those of a type which the Hirer can reasonably repair with the supplied kit i.e. a puncture or un-seated chain, and other than as a result of the Hirer’s misuse of the Bicycle the Owner will use its best endeavours to repair it or procure its repair.


4.The period of hire commences at the time of collection and is deemed to continue until the Bicycle is received by the Owner as aforesaid.


5.The Owner shall not be liable for any damage caused or loss made whatsoever by breakdown or other defects in the Bicycle or other circumstances beyond the Owners control. The Hirer shall indemnify the Owner in respect of all costs, claims, expenses, anddemands which it may suffer or incur and which arise directly or indirectly out of the use of the Bicycle during the period of hire. The Owner reserves the right to use the Hirer's deposit in part or in full settlement of any such claim.


6.In the event ofthe Bicycle being lost or stolen the Owner reserves the right to call upon the Hirer to indemnify the Owner the replacement value of the Bicycle. However, should the Bicycle subsequently be recovered in a useable condition, the Owner undertakes to refund the Renter’s Indemnity in full within fourteen days.


7.The Hirer shall be solely responsible for and shall keep the Owner fully indemnified in respect of all fines, impositions or other penalties occasioned by the use of the Bicycle during the period of hire in respect of violation of any Acts of Parliament, Orders, Regulations or bye laws for the time being in force.


8.Any conditions or warranties not expressed and which might be implied on the part of the Owner except Statutory Warranties are excluded.


9.The hirer will ensure that the Bicycle is adequately secured to an immovable object when not in use, will not use the Bicycle under the influence of drink or drugs and will immediately notify the owner in the event of any loss or breakdown of the Bicycle other than those reasonably repairable by the Hirer. These should be reported to the Owner upon the return of the Bicycle.


10.The Hirer will pay to the Owner on demand all charges due under the agreement. The rental is payable in advance before collection, together with a deposit as advertised. Any refunds due, if any, will be made when the Bicycle is returned to the Owner as aforesaid.


11.If the Hirer shall commit any breach of the terms of this agreement the Owner shall be entitled, but without prejudice, toany other rights or remedies which it may have to terminate the hire of the Bicycle, and recover possession thereof without notice, and to make reasonable charge for such repossession. No rights of the Owner under the agreement will be waived except in writing by a duly authorised member of staff.



Please read through our terms and conditions regarding internet usage when staying at The Neuadd Suites.

By utilising our WiFi you accept these conditions.

 1.  Extent of the Service

1.1  We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.

1.2  We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3  We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4  Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive

1.5   We do not guarantee:

1.5.1   the availability of the Service;
1.5.2   the speed at which information may be transmitted or received via the Service; or
1.5.3   that the Service will be compatible with your equipment or any software which you use.

1.6   Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7   We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

 2. Your Use of the Service

2.1   You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1   are defamatory, threatening, intimidating or which could be classed as harassment;
2.1.2  contain obscene, profane or abusive language or material;
2.1.3  contain pornographic material;
2.1.4   contain offensive or derogatory images  regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5    contain material which infringe third party’s rights (including intellectual property rights);
2.1.6   in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7    are otherwise unlawful or inappropriate;

2.2    You must respect copyright laws.

2.3    We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

2.4   We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5   The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.


3.   Criminal Activity

3.1   You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2   You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3    You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address.

3.4     You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.


4.    Other Terms

4.1   You agree to compensate us fully for any claims or legal action  made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3  and 3.1 above.

4.2    Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no  responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

4.3   We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

4.4    This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.